Exchange and Return Policy

When can products be returned or exchanged?

• Products can be exchanged within 7 days from the delivery date, according to the shipping records.
• Products can be returned within 3 days from the delivery date, according to the shipping records. Returns are not accepted after this period.
• The product must be checked within 24 hours of delivery to ensure it is free from defects.
• The product must be:
  • In its original condition
  • Unused and undamaged
  • In its original packaging and box
  • With all tags, labels, and price stickers attached
• The customer bears all shipping costs.

Return & Exchange Process

• Submit a request to customer service via WhatsApp or email within 1 day of receiving the order.
• Attach a copy of the electronic invoice (from your account or email).
• Repack the product securely in its original packaging, ensuring:
  • It is unused and in perfect condition
  • All original packaging, labels, and tags are included
• Ship the product through a reliable courier of your choice to the address provided by customer service.
• Once received, our team will inspect the product to ensure all conditions are met.
• Exchange: A replacement will be shipped within 5–10 business days after the customer pays the new shipping cost.
• Return: A refund will be processed via bank transfer within 5–10 business days, after deducting shipping fees.

Cases where exchange is NOT allowed

1. If the product was custom-made or personalized, unless it has a defect or does not match specifications.
2. If the product is opened or used media/software (e.g., CDs, DVDs, software).
3. If the product includes newspapers, magazines, books, or publications.
4. If damage occurred due to customer misuse.
5. If the contract involves services (accommodation, transport, or catering).
6. If the purchase involves downloadable digital products.

Return Policy

1. Without prejudice to warranty terms, the customer may cancel the purchase and return the product within 7 days of delivery. Returns are not accepted after this period.
2. The product must be:
   • In good condition
   • Unused
   • The store reserves the right to inspect the product before approving the return.
3. The customer is responsible for all return shipping costs. For international returns, the customer covers full shipping fees. If the product has a defect or error, compensation will be provided.

Cases where returns are NOT allowed

1. Custom-made or personalized products (unless defective or incorrect).
2. Used media/software products.
3. Printed materials such as books, magazines, and publications.
4. Damage caused by misuse.
5. Service-related contracts.
6. Digital downloadable products.